CNH Claims Adjuster

Warrantech Corporation, a division of Amtrust Financial Services, is seeking an experienced Heavy Equipment Claims Adjuster for our Bedford, TX office.
Primary Purpose and Essential Functions:
Investigate, handle and settle first and third party mechanical breakdown claims (extended warranty).
Manage designated heavy/agriculture equipment breakdown claims with varying degrees of complexity and severity depending on coverage issues
Manage case load of multiple claim files with varying degrees of complexity. Effectively manage multiple competing priorities to ensure timely claim resolution.
Responsible for all types of heavy/agriculture equipment breakdowns at various severity levels resulting from coverage issues, eligibility determination, etc.
Request appropriate documents type such as estimates, pictures, work order, and labor codes based on the details of the loss to effectively and efficiently resolve the claim.
Determine settlement amounts based on independent judgment, estimation value/replacement value, application of applicable limits and deductibles. Possess the ability to settle claims up to $10,000 without management approval. Negotiate and convey settlements within authority limits to insured and claimants.
Reference parts manuals for location of part, application, quantities, eligibility, and pricing for failed part.
Answer inbound calls.
Review claims for duplicate and associated parts.
Interface with customers, agents, dealers to complete all investigations of claims.
Complete an equitable negotiated settlement of claim whenever possible.
Reference labor manuals, technical bulletins, recall, system comments, etc.
Assist legal department as needed
Assist other claims adjustors when needed in difficult claims.
May perform additional duties as assigned by leadership.
Working knowledge of Microsoft Office suite; possess written and verbal communication skills; strong analytical and decision making skills, as well as negotiation skills; skills with the ability to creatively achieve optimal conflict resolution ability; strong organizational and time management skills.
Experienced parts counter person, service technician, or service writer for an agriculture and/or construction equipment dealership with a minimum of one year experience.
Good customer service skills.
Basic construction equipment and/or agricultural equipment knowledge.
Heavy equipment mechanical breakdown knowledge.
Parts and Labor Guide familiarity.
Excellent negotiation skills.
Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
Good knowledge of claims procedures and computer systems.
Ability to take direction and make decisions.
Highly organized and detail oriented.
Ability to learn new procedures quickly and adapt to a changing environment.
Professional telephone demeanor and good oral and written communication skills.
Ability to work well under pressure and multi-task in a fast-paced environment.
Basic understanding of business technology.
Ability to work in a team environment.
High school diploma.
Great compensation
We offer a truly comprehensive, competitive and affordable benefits package
PTO (Paid Time Off)
This is an extremely important position as you will be working directly with repair facilities, dealers, vendors, inspectors, and customers, representing our partner's brands, where customers expect to discuss their claim with someone who will not only handle it knowledgably, effectively, and efficiently; but also someone who is genuine and makes the customer feel at ease at the conclusion of the call.

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