Bilingual (Spanish) Full Time Sr. Customer Service Representative

Company Name:
Bilingual (Spanish) Full Time Sr. Customer Service Representative
Job ID #:10949 Location:US-TX-Bedford
Functional Area:Customer Service & Support Department:Communication Solutions
Position Type:Full-Time Education Required:HS Diploma/GED
Experience Required:Not Indicated Relocation Provided:
Position Description
In a consumer-driven healthcare environment where patient satisfaction is essential we help healthcare providers not only stay on top but also go beyond what their patients expect. We answer more than 150,000 unique calls per day. This call volume requires our staff to be highly skilled to interact with patients as seamlessly as possible.
Essential Duties and Responsibilities:
o Answer urgent and non-urgent phone calls from patients and take messages to relay to healthcare clients. Must take detailed, critical, pertinent and relevant patient information to help expedite the providers response time to the patient.
o Make outbound telephone calls by contacting patients for a variety of patient out-reach efforts such as scheduling an appointment, wellness programs, satisfaction surveys, overdue mammograms, and immunization compliance.
o Enter patient information into customized computer system for client records.
o May be called upon to provide detailed information to clients regarding a call with a patient.
Position Requirements
Education and Experience:
o High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
o Ability to read, write and comprehend the English language (or Spanish language, if applying as Spanish speaking coordinator/representative); the ability to effectively document and present information both in one-on-one and / or small group situations to management, customers, clients and other employees of the organization.
o Data entry skills
o Bi-lingual Spanish required
We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.

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